Free Delivery in UAE – Call +971 58 259 8826

Free Delivery in UAE – Call +971 58 259 8826

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Privacy Policy

Surprise Flowers & Ornamental Plants Trading CO. L.L.C

Surprise Flowers & Ornamental Plants Trading CO. L.L.C(Surprise Flowers) owns and maintains https://surpriseflowerbouquet.com/ website (“Site”). This is our online Privacy Policy (“Privacy Policy”). This Privacy Policy applies only to activities done on Surprise Flowers’s Site and does not apply to Surprise Flowers’s offline activities, unrelated to the website.

If you are concerned about your data, you have the right to request access to your personal data which Surprise Flowers may hold or process. You have the right to ask us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by email at info@surpriseflowerbouquet.com or call us on +971 58 259 8826

1. CONSENT:

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity.

2. SECURITY:

Surprise Flowers takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Surprise Flowers cannot guarantee the security of any information that is disclosed online. Surprise Flowers has in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding, which makes it hard for a hacker to decrypt your details. We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

3. LOG-IN INFORMATION:

Every time you visit our Site, information is sent from your browser to our server log files, where it will be saved. The information transferred includes time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to our Site, how much information has been stored and which browser you have been using.

Once we have all this information, all IP addresses are deleted or anonymised. Anonymisation means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research.

The anonymous information stored in this log file is then used to improve your shopping experience on our Site by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.

4. COOKIES:

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

What are Cookies?
Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.

What kind of cookies does Surprise Flowers use?
Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than one page of our Site. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to two years, after which they will be automatically deleted. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on our Site that is tailored to your tastes.

What kind of information is stored in cookies?
The cookies used by Surprise Flowers are never used to store any personal information. Therefore, our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.

What is on-site targeting?
Our Site gathers information that could be useful in tailoring our adverts and online offers to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis. Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.

Does Surprise Flowers use third party cookies?
Cookies from specific business partners are allowed by our Site for the purpose of tailoring their adverts to your tastes and browsing habits, so cookies from some of our partners may be stored on your computer when you visit our site. These cookies are temporary/permanent cookies, which will be automatically deleted from your computer at the end of their lifespan (14 days to 2 years). As with our cookies, these third-party cookies do not collect any personal information. The data stored is collected at certain times, allowing these companies to see which products have been viewed most frequently but this is done completely anonymously under randomly designated user ID numbers. Therefore, this data will never be pooled with any personal information you have given to Surprise Flowers. Third party cookies have the sole purpose of allowing our partners to advertise products that may interest you.

Re-targeting
Our Site uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analysing user behaviour from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

How can I prevent cookies from being stored on my computer?
You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept Surprise Flowers cookies but block our partners’ cookies, you can set your browser to block third party cookies.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of our Site. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

5. DATA COLLECTED:

We may collect various information if you seek to place an order for a product to us on the Site. We collect your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number and fax number. Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Site and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our Site; improve the layout and/or content of the pages of our Site and customise them for users; identify visitors on our Site; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party to deliver our product to you (for example to our courier or delivery partner). Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.

Payments that you make through the Site will be processed by our secure payment gateway. You must only submit to us or our Agent, information which is accurate and not misleading, and you must keep it up to date and inform us of changes.

All credit / debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Further, Surprise Flowers will not pass any credit / debit card details to third parties.

6. CREDIT CHECK AND FRAUD PREVENTION:

We may use fraud prevention (FPA) agencies to help us make decisions as to whether to accept an order for products on the Site. We will use your data in the following ways:

We may search at FPAs for information on those placing orders for products on the Site. We will use the information provided to us by FPAs to help make decisions about all those placing order for products on the Site. If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs.

7. OTHER USES OF YOUR PERSONAL INFORMATION:

Surprise Flowers may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls Surprise Flowers may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph, please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

We may further anonymise data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.

8. COMPETITIONS:

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

9. THIRD PARTIES AND LINKS:

We may share collected personally identifying information with other companies in our group and for commercial purposes – such as advertising. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Surprise Flowers is not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. Further, Surprise Flowers is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

10. USE OF FACEBOOK SOCIAL PLUGINS:

Our site uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc. (“Facebook”). When you visit a page of our site that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our Site. For this purpose, the internet address of the visited site is transferred to Facebook server, where the data is stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook and shown to your Facebook friends. If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our Site with your member data already stored by Facebook, please log off Facebook before entering our Site.

11. AMENDMENTS:

Surprise Flowers may change or update this Privacy Policy occasionally to meet new requirements and standards. We reserve the right to modify our Privacy Policy at any time. Therefore, customers are encouraged to frequently visit this section to know about the changes on the Site. Modifications will be effective on the day they are posted.