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Delivery Policy

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Surprise Flowers & Ornamental Plants Trading CO. L.L.C – Delivery Policy

Surprise Flowers & Ornamental Plants Trading CO. L.L.C(Surprise Flowers) owns and maintains https://surpriseflowerbouquet.com/ website (“Site”). This Delivery Policy governs use of the Site and all its divisions, subsidiaries, and affiliate operated Internet sites.

We have flower delivery in UAE on all days, including weekends and holidays.

We have same day flower delivery in Dubai for orders received until 1 PM. For same day flower delivery in Sharjah & Ajman please order before 9 AM. Our delivery timings are 9 AM – 8 PM in Dubai, Sharjah & Ajman.

We deliver next day to all other Emirates within UAE, for orders received before 6 PM the previous day. Therefore, please order a day in advance for next day delivery in these cities. Delivery charges quoted are for next day flower delivery in UAE between 2-10 PM.

We will ensure that we do our best to deliver as per your instructions. On the checkout page, you can choose the delivery date and time slot required. You can also provide the delivery address and other relevant details.

For special requests and holiday deliveries, please order at least 48 hours in advance. While we accommodate special requests, we cannot however guarantee the delivery time during holidays and special days. Additional charges will be applicable for a fixed delivery time on regular days.

If you would like to collect your order from any specific location; please let us know and we will arrange accordingly.

We do accept last minute requests, however these flower arrangements are subject to availability. For any urgent flower delivery requirements in UAE, please call or message us on +971 58 259 8826 to check availability before placing your order.

Normally we do not call the receiver before delivery, to avoid spoiling the surprise. If we have not received the full delivery address, we may call the recipient before the flowers leave to make sure the delivery is fresh, and delivered on time. However, we do not share the details of the delivery.

We may change or update this Delivery Policy occasionally to meet new requirements and standards. We reserve the right to modify our Delivery Policy at any time. Therefore, customers are encouraged to frequently visit this section to know about the changes. Modifications will be effective on the day they are posted.